This episode happened with the US consulate last week.
Background: Post 9/11, most of the employees from my company get their visa rejected or on hold for a month, owing to the critical knowledge that we have.
This guy seeing that the same happened with the guy immediately before him in the queue, goes to the consulate officer and says that he's working on nothing but a Document Difference tool, and subsequently goes on to describe nothing but MS Word. And guess what, he gets the visa!
So, no one seems to read what's written on the resume, invitation letter and the myriad of documents that are NECESSARY to get even an appointment. Why the crap!
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